Engagement Manager, The Cambridge Management Consulting Labs
iBe is the pre-eminent consultancy in Europe for financial services organisations seeking to address the challenges of the digital world. We work with companies to dramatically improve their competitiveness and create long-lasting value. We help our clients to rapidly transform the way they engage with their customers to create accessible, convenient and relevant products and services. iBe specialises in customer loyalty, advanced analytics, regulatory compliance and process automation. It is part of Be Group, the major IT consultancy listed on the Italian Stock Exchange, with offices across Italy, UK, Germany, Austria, Switzerland, Romania, Poland and Ukraine.
Management Consultant, Arthur D Little
Support to the marketing department in the design and implementation of the go to market Operational Plan for a market leader operating in the postal services. On several projects and business opportunities, definition of new Value Propositions and analysis of reselling go-to-market strategies
Activities in design, implementation and support of Retail Coaching Programs for leading international Automotive OEMs, aiming to improve Dealer’s Sales and Financial performances as well as CRM and Customer Satisfaction KPIs
ENERGY & UTILITIES
Design, definition and creation of an Operations Management System in the Oil & Gas Upstream Industry
Project management activities in support of a Public Services department while implementing new web portal functionalities for citizens